Delivery & returns

Delivery process

Urns from our existing collection are generally delivered within 14 days.
We allow a little more time for delivery of personalised urns, assessed on each individual basis.
If you require a product more urgently, or would like to know an exact timeframe for a product, please contact us.

After placing your order, you will receive a confirmation email.

Thank you for your patience as we create a unique urn to honour your loved one.

1.

Choose your urn and place your order

2.

You will receive an order confirmation email

3.

We'll craft and ship your product

Returns

At Urnshop we understand the significance of selecting the perfect urn to honour and remember your loved ones. Due to the sensitive and personalized nature of our products, we have implemented a strict no-return policy.

Why returns are not possible:

  1. Personalization and Hygiene: Each urn is a unique and personal item. Once it has been in a customer’s possession, we cannot resell it due to hygiene and personalization concerns.

  2. Emotional Significance: We recognize the emotional importance of our products. Handling returns for such sensitive items can compromise the respect and dignity we aim to uphold for every customer.

  3. Quality Assurance: We ensure that every urn is crafted with the highest quality materials and attention to detail. Before shipment, each item undergoes thorough inspection to meet our stringent standards.

We encourage you to contact our customer service team for any questions or clarifications before making a purchase. Our team is here to assist you in selecting the right urn that best fits your needs and to provide detailed product information to help you make an informed decision.

Thank you for understanding and trusting Urnshop with such an important aspect of your memorial process.

FAQs

Do you deliver to my postcode?

We deliver Australia wide, as long as Australia Post delivers to your address.
For remote locations, expect the shipping times to be a bit longer.

Do I need to be there to sign for delivery?

Our products are shipped with Australia Post and you're required to sign upon delivery.
This ensures that your purchase arrives safely and securely.

How long does shipping take?

Once we've received your order, we'll craft it to perfection.
We'll then ship it to you, or have it ready for pick up. This takes approximately 14 days. Contact us if you're looking for a more exact timeframe.